Shipping : Italy - European Union
Free shipping only for Italy from 50.00 € of shopping and return is free.
Shipping costs depending on the country of destination and the weight of the goods
Delivery is by courier sda (service "express") within approximately 2-3 working days from when the package is delivered to the carrier, up to a maximum of 7/10 days for deliveries abroad.
For remote areas (eg. For Italy: Calabria, Sicily and Sardinia), it may take a few more days. The courier does not deliver on Saturdays and Sundays. When the order will be delivered to the courier you will receive an e-mail containing the number of the shipment, that you can follow at: www.sda.it under "research expedition"
Orders may experience delays in shipping during periods of holidays
Returns and refunds
Princess Handle With Care © wants to ensure a total customer satisfaction. If for some reason the customer was not fully satisfied with the order, the product can be returned and the amount of the product will be refunded or you can ask for a coupon for the same amount.
The customer can change or return any item within 14 working days from the date of delivery only if the return conditions are met; the right of withdrawal may be exercised only by the customer and not by the receiver of a gift.
For product(s) purchased with a coupon will be issued other coupon; no coupon will be refunded with money.
You can change the size of item once, and you cannot change items with a different one.
Conditions for Return
Each outfit is checked prior the shipping. Princess Handle With Care © who is the guarantor of the quality of the MADE IN ITALY products. For this reason if there are any flaws in the product, since many of them being hand-made, the Princess Handle With Care© is responsible for repairing, replacing or refunding within 14 days of delivery.
The returned product(s) must be suitably packed and protected. Pursuant to art. 67, paragraph II, the Consumer’s Code, is an essential condition for the right of withdraw the integrity of the returned product. The products, therefore, must not have been damaged, worn, washed, altered or used and returned with their security seal and sent all of them, in case of various items, in one shipment within 14 days from receipt the product(s). After this time no returns will be taken in consideration. If the products are not in accordance with the conditions above, Princess Handle With Care © will not accept the returned product and will confirm by email to the user that the product cannot be accepted and the amount paid by the customer cannot be refunded.
How to Return
To exercise the right of withdrawal or change items, the customer must download the return of goods form, downloaded by clicking HERE, and must compile it specifying: n. order, n. invoice or receipt, reason for return, specify the code(s) of the product(s) the user wishes to return and the desired compensation: change size, coupon, or refund and send it by mail to: firstname.lastname@example.org which will confirm the acceptance of the returned item; without sending the form, we will not take it in consideration.
Shipping and return cost
The shipping costs of the products to change or return is free for the frist change, or you could Send the items to be returned to the following address WITHIN 14 DAYS:
Princess Handle With Care - V.Le A.Boito 16-00199 Rome, Italy.
In accordance with art. 67, IV paragraph of the Italian Consumer’s Code, only after receiving the product(s) and only after verifying a positive compliance with the terms and conditions for the right of withdrawal and the integrity of the products, Princess Handle With Care © proceed as quickly as possible, and within 14 working days from the date on which we received the return; the issue of a product; refund or replaced item.
The refund amount will be equal to that of the item you purchased and will be notified by e-mail and then credited to the form or the payment solution used to purchase or indicated on the form by the customer. the amount will be returned to the original account in the times of the payment circuits.
Change Size - in Discount / Sale
You can change size just one time.
Princess Handle With Care is committed to support the costs of shipment of the products to the custumers FOR THE FRIST CHANGE OF SIZE .; if the size is out of stock the user can request the refund of the amount spent for the product(s) or a coupon to use within 6 months from its emission. To request a change size specify the item code number, which size you purchased and what size you want to be recive.
YOU CAN’T ASK FOR A REFOUND FOR: personalized and / or tailored items.